Official Terms and Conditions of the NagaWin Platform

Article 1 – Acceptance of Terms and Conditions

By registering, logging in, or using any services provided by NagaWin through the nagawin.ceo website or our official app, you are deemed to have read, understood, and fully agreed to all terms and conditions set out in this document, without exception.

If you disagree with any or all of these terms, please refrain from using NagaWin's services. These terms and conditions constitute a legally binding agreement between you as the user and NagaWin as the service provider.

Article 2 – User Eligibility

To register and use NagaWin's services, you must meet the following eligibility requirements:

• Must be at least 18 (eighteen) years of age at the time of registration.
• Not a citizen or resident of any country that legally prohibits the use of online gambling services.
• Not be in a condition that renders you legally incapable of entering into a binding agreement.
• Not be enrolled in a self-exclusion program, whether through NagaWin or any similar program.

NagaWin reserves the right to request age verification documents at any time and may suspend an account during the verification process. This is part of the mandatory KYC procedure in place to protect all parties.

Article 3 – Registration & Account Management

Each user is only permitted to hold one active account on the NagaWin platform. Creating more than one account using the same or different identities to circumvent restrictions or duplicate bonuses is a serious violation that will result in the closure of all associated accounts.

You are fully responsible for all activities that occur under your account. The following obligations must be met regarding account management:

• Providing accurate, complete, and truthful personal information upon registration.
• Keeping your password confidential and not sharing it with any party.
• Immediately report to the NagaWin support team if you become aware of or suspect any unauthorized access to your account.
• Updating account information if any relevant personal details change.
• Do not transfer, sell, or lend your account to any other party under any circumstances.

NagaWin shall not be held responsible for any losses arising from a member's failure to safeguard their own account credentials.

Article 4 – Deposits and Withdrawals

NagaWin supports a variety of popular payment methods in Indonesia, including local bank transfers, digital wallets (GoPay, OVO, DANA), and QRIS. All financial transactions are subject to the following terms:

• Deposits and withdrawals may only be made using a bank account or payment account registered in the same member's name.
• Funds from illegal sources are not permitted on the NagaWin platform under any circumstances.
• NagaWin reserves the right to request additional verification before processing withdrawals above a certain amount.
• Minimum and maximum limits for each payment method may vary and are displayed on the cashier page within your account.
• Withdrawals are typically completed within a few minutes to a maximum of 24 hours, depending on the chosen method.

Article 5 – Bonuses and Promotions

NagaWin offers a wide range of exciting promotions for both new and loyal members. All bonuses are subject to specific terms and conditions listed on each promotion's page. General terms applicable to all bonuses are:

• Each bonus carries a turnover (rollover) requirement that must be met before a withdrawal can be processed.
• Bonuses may only be claimed by eligible accounts that have not previously claimed the same bonus.
• NagaWin reserves the right to cancel or modify bonus terms at any time with reasonable notice.
• Using playing strategies deemed as bonus abuse will result in bonus cancellation and possible account closure.
• Bonuses cannot be withdrawn directly—they must first be wagered in accordance with the applicable terms.

Article 6 – Game Rules and Prohibited Activities

All games on NagaWin use a certified RNG (Random Number Generator) system independently audited by third parties. Game outcomes are entirely random and cannot be manipulated by anyone, including NagaWin itself.

The following activities are strictly prohibited and will result in account closure and forfeiture of funds:

• Using automated software (bots), scripts, or external tools to play.
• Collusion between players to gain unfair advantages in certain games.
• Exploiting bugs or system vulnerabilities to gain unauthorized advantages.
• Money laundering or using the platform for any illegal purpose.
• Creating fake accounts or using another person's identity.
• Spreading false or misleading information about NagaWin to third parties.

Article 7 – Account Suspension and Closure

NagaWin reserves the right to suspend or close a member's account without prior notice in the following situations:

• Found to have violated these terms and conditions.
• Providing false or misleading information during the registration or verification process.
• Engaged in fraudulent, cheating, or illegal activities.
• Holding more than one active account.
• Upon request by a competent legal authority.

Members may also request voluntary account closure at any time by contacting the NagaWin support team. Any remaining balance (excluding bonus balances that have not met the turnover requirements) will be processed in accordance with the applicable withdrawal procedure.

Article 8 – Intellectual Property Rights

All content on the NagaWin platform—including but not limited to logos, interface designs, text, graphics, software code, and other visual elements—is the intellectual property of NagaWin or third parties who have granted usage rights.

Users may not copy, modify, distribute, or use these assets for commercial purposes without written permission from NagaWin. Intellectual property violations may result in legal action under applicable regulations.

Article 9 – Limitation of Liability

NagaWin provides an entertainment platform on an "as-is" basis. While we make every effort to ensure uninterrupted service, we cannot guarantee that the platform will always be free from technical errors or disruptions beyond our control.

NagaWin is not responsible for:

• Financial losses arising from gaming activity on our platform.
• Service disruptions caused by technical factors beyond our control, such as network outages or emergency system maintenance.
• Indirect, incidental, or consequential damages arising from the use of the platform.
• Actions by third parties not affiliated with NagaWin.

Article 10 – Governing Law and Dispute Resolution

These terms and conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which NagaWin holds its operating license. Should a dispute between a member and NagaWin arise that cannot be resolved through mutual discussion, it will be settled through a mutually agreed arbitration process.

NagaWin is strongly committed to resolving disputes amicably. If you have any complaints or questions regarding these terms, please contact our support team before taking any legal action. Our team will make every effort to resolve complaints within a reasonable timeframe.